We’re here to help
Health New England Member Services:
Our member services team is here to help answer your questions related to your BeHealthy Partnership plan. Give us a call Monday through Friday from 8:00 a.m. to 6:00 p.m.
Local: (413) 788-0123
Toll-free: (800) 786-9999
MassHealth Customer Service Center:
For questions about your MassHealth application or enrollment, contact MassHealth directly. They are available Monday through Friday from 8:30 a.m. to 5:00 p.m. Interpreter service is available.
Toll-Free: (800) 841-2900
TTY/TDD: (800) 497-4648
Learn More >
Massachusetts Behavioral Health Partnership Member Engagement Center:
For questions about Behavioral Health Services, call our partner the Massachusetts Behavioral Health Partnership (MBHP) for information about mental health and substance abuse services. MBHP is open 24 hours a day, 7 days a week.
Toll-free: (800) 495-0086
TTY/TDD: (877) 509-6981
Learn More >
Health New England’s Health Information Line
Health concerns and questions can come up at any time of day or night. That’s why Health New England has a free health information line to help answer your questions whenever they come up. We provide 24-hour access by phone or email to licensed nurses and clinicians.
Whether you need:
- Health Information and answers to questions about your health
- Help in determining whether to seek additional care
- Information about medication
A caring professional will listen carefully to your concerns and give you information to help you choose the care that’s right for you.
Call the Nurse Line
The Nurse Line is available 24 hours a day, 7 days a week at
Interpretation services are also available for your call.
Email the Nurse Line
Enter the Health New England Secure Messaging Center at
- If you have not used Health New England’s secure messaging before, you will need to register your email and choose a password.
- Enter your e-mail address and password.
- Click on the “Compose” tab.
- Enter your Health New England Member ID# in the subject line (required for eligibility verification and response).
- Send your question to email@example.com, where an experienced clinician will respond to your question within 24 hours.