Contact Us

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Health New England Member Services:

Our member services team is here to help answer your questions related to your BeHealthy Partnership plan. Give us a call Monday through Friday from 8:00 a.m. to 6:00 p.m.

Local: (413) 788-0123
Toll-free: (800) 786-9999
TTY/TDD: 711

MassHealth Customer Service Center:

For questions about your MassHealth application or enrollment, contact MassHealth directly. They are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Interpreter service is available.

Toll-Free: (800) 841-2900 (TTY: 711)
TTY/TDD: (800) 497-4648
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Massachusetts Behavioral Health Partnership Member Engagement Center: 

For questions about Behavioral Health Services, call our partner the Massachusetts Behavioral Health Partnership (MBHP) for information about mental health and substance abuse services. MBHP is open 24 hours a day, 7 days a week.

Toll-free: (800) 495-0086
TTY/TDD: (877) 509-6981
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Nurse Advice Line

Health concerns and questions can come up at any time of day or night. That’s why Health New England has a free health information line to help answer your questions whenever they come up. We provide 24-hour access by phone to experienced Registered Nurses.

Whether you need:

  • Health Information and answers to questions about your health
  • Help in determining whether to seek additional care
  • Information about medication
  • A caring professional will listen carefully to your concerns and give you information to help you choose the care that’s right for you.

Call the Nurse Advice Line

The Nurse Advice Line is available 24 hours a day, 7 days a week at (866) 389-7613.

Interpretation services are also available for your call.